Privacy Policy

In order to process your purchase in our webshop and make it as smooth as possible, we need information from you. We store your data in a secure database and it will remain there. Your data will only be made available to third parties if they are involved in processing your order. We will never pass on personal information to third parties for commercial purposes. Copine.nl uses a reliable SSL Certificate to ensure the security of your online shopping experience.

Below you can read what we use your data for.

your order

For your order we need your name, email, telephone number, address(es) and payment details. With this information we can process and deliver your order and we can keep you informed about your order. Your details will be passed on to the delivery service(s). Naturally, they handle your data just as carefully as we do.

Your account

If you choose to create an account, we store the following information: name, address(es), telephone number, email, delivery details and payment details. This can be useful so that you do not have to enter this information again for a next order. We also store the details of your previous order(s) and any reviews you have written. So you can easily find this in your account.

Customer service

You can contact us by email or telephone. We use your data to help you faster. If we find it necessary, we will make notes that we will keep with your data. Telephone conversations can be recorded and saved. We do this to analyze and improve our customer service.

Newsletters

You can sign up for our newsletter during checkout or in your account. This newsletter keeps you informed of our offers, promotions and new products, which is always nice. If you no longer wish to receive the newsletter, you can easily unsubscribe.

Reviews

By writing a review about a product or our services, you can help other customers. When you write a review, you can choose whether your name is visible to other visitors or not.

Actions

Are you participating in one of our promotions? We then ask you to leave your name and email address. We will of course let you know if you have won. We also use your data to analyze the promotion and measure the response to the promotion.

Fraud preventions

We sometimes use customer data to investigate, prevent and combat fraud. We may also pass on your data to government agencies in the event of a suspicious situation.

Sharing data with third parties

We share your data with third parties to perform advertising measurements.

Do you want to view, change or delete your personal data from our system?

This is of course no problem. You can do this yourself in your account or you can contact our customer service.